Returns

Window

Island Bamboo sheet sets may be returned within 100 days of purchase for a refund if they are unused, in the same condition you received them, and in the original packaging. For other items, the published window is 30 days. Gift cards are non-refundable.

To complete a return we need a receipt or proof of purchase.

Partial refunds

Only partial refunds may be granted when:

• An item is not in its original condition, or is damaged or missing parts, for reasons not due to our error.
• An item is returned after the applicable window.

Refunds

Once your return is received and inspected, we email you to confirm we have it and to tell you whether the refund is approved or declined. If approved, a credit is applied to the original method of payment.

If a refund seems late, first check the bank or card account, then the card issuer, then the bank. Processing can take several days. If you still do not see it, writecontact@oasisfinelinens.com.

Exchanges

We replace items that are defective or damaged. To exchange for the same item, emailcontact@oasisfinelinens.com and send the item to 2 Technology Drive North #4361, Warren, NJ 07059, United States.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you receive a gift credit for the value of the return after we receive it. If it was not marked as a gift, or the giver shipped it to themselves, we refund the giver.

Shipping a return

Mail returns to 2 Technology Drive North #4361, Warren, NJ 07059, United States. You are responsible for return shipping. Return shipping is non-refundable and, if a refund is issued, that cost is deducted from the refund. We do not guarantee receipt of a returned item; for items over $75 consider a trackable service or shipping insurance.

Defects in materials or workmanship are covered separately on the warranty page.